Our Policy

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Policies on refunds and rescheduling classes: Refunds there are n refunds for classes and books that we purchased and scheduled.

Rescheduling: you may reschedule a class by emailing enroll@traceyshasa.org before your scheduled

class. If we do not receive a request prior to your class you may not reschedule. If you do not pass the

course, we will allow you to study the material and reschedule for a future class. We allow this as a

courtesy one time only. If ou are not successful on the second try you will have to purchase the class

again.

Replacement cards/ Certificates: all American heart association cards are now digital. If you lose access

to your card there is a $10.00 fee for each occurrence. If you lose your med tech or HHA certificate there

is a $25.00 replacement fee for each occurrence.